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Hello and welcome to nkarten.com!
I specialize in helping organizations improve customer
satisfaction, manage change, strengthen teamwork, and improve
communication and consulting skills.
Here's a one-page summary of my
services and resources.
I'd enjoy being of assistance to you. Please look around, and
contact me at 781-986-8148 or by
for additional information or just to say hi.
News & Announcements
DOES YOUR ORGANIZATION STRUGGLE WITH
CHANGE?
If you'd like to implement change with less chaos and turbulence,
check out my new
book,
Changing How You Manage and Communicate Change, published
by the UK-based publisher, IT Governance, in both printed and
downloadable formats. (If you're outside the
US or Canada, click here for
pricing in pounds and euros.)
ONE-STOP SLA SHOPPING:
IT Governance is also selling all four of my SLA publications as a set. These publications include How to
Establish Service Level Agreements, Why SLAs Fail and How
to Make Yours Succeed, How to Critique and Strengthen Your
SLAs, and An SLA Template and How to Use It.
Details
ARTICLES THAT WILL TICKLE YOUR FANCY:
Here is a set of
articles from my newsletter, Perceptions and
Realities. If you like them, take a peek at the numerous issues of the newsletter I've
posted for you.
IS YOUR INTROVERSION HOLDING YOU BACK?
Would you like ideas and advice for working effectively with
extraverts? Are you an extravert who would like to better
understand introversion? My ebook, How to Survive,
Excel, and Advance as an Introvert, will help you with these
challenges.
WEBINARS TO IMPROVE YOUR EFFECTIVENESS:
Please join me for my next no-charge webinar:
Taming the Turbulence: Changing How You Communicate During
Change (Nov. 4)
Details
Some of my previous webinars, including The Psychology 0f Customer
Satisfaction and Introverts and Extraverts in the Workplace, have
been archived and are available for your entire team to view.
Details: click here, then click on People Management.
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Experience & Qualifications:
I've delivered seminars and presentations to more than 100,000
people internationally.
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Books: My books include
Communication Gaps and How to Close Them
How to Establish Service Level Agreements
Managing Expectations: Working With People Who Want
More, Better, Faster, Sooner, NOW!
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Seminars:
Are you satisfied with your ability to achieve a high
level of customer satisfaction? If not, perhaps my
seminars will help.
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Presentations: I'm known for
delivering practical, action-oriented information in
a lively, entertaining manner.
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Newsletters: Readers have
described my newsletter, Perceptions & Realities, as
lively, informative, and a breath of fresh air. Feel free to
print as many copies of each issue as you'd like.
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SLA Products and Services:
This page consolidates all the info on this
site on how to plan, establish, implement, and manage
your service level agreements.
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Articles: Here are
food-for-thought articles on numerous topics such as how to
manage customer expectations, strengthen your
consulting skills, and improve teamwork.
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